Help

For assistance using the SEND Hub, please refer to the guidance documents and videos below. Further assistance can be sought from an administrator of the SEND Hub within your local authority. Please refer to your service manager to help identify the relevant contact person.

Documents

Case Co-ordinator's guide

Frequently Asked Questions

Panel meetings guide

Administrator's guide (Administrator only)

Videos

Account registration

How to close a case outside of process

How to overturn a decision not to proceed

How to record an exception

How to re-open a completed request for advice

How to reset a user’s two factor authentication settings (Administrator only)

Technical support

Details of obtaining technical support are only for administrators or case co-ordinators and must not be shared with persons outside of the local authority.

Technical queries or issues can be raised to the Idox Service Desk Team using one of the following methods of contact:

Service desk portal: https://customer.servicedesk.idoxgroup.com/idoxsd

Email: servicedesk@idoxgroup.com

Telephone: 03330 111 668